You know I just thought I would suport a local store rather than shop online for the best deal. So on Monday I went to this Tiso store, where I have shopped in the past. I purchased a pair of gore-tex lined boots. I wore them for an hour on Wendesday and they leaked. I went straight to the store, they refused to touch the boots because they were muddy and I was told to wash them and come back. I returned today with the cleaned boots only to be told they could not replace them until they have 'ascertained' that they actually leak, and they would not issue me with a replacement or a credit or a refund. Apparently this has to be decided by somebody else and shouldn't take much longer than 'two weeks'.
According to Trading Standards they have the right to do this.
But it would have been better customer relations to have refunded or replaced, I now have no money and no boots. I have now lost total faith in a brand and in a store I have used for years.
Surely if they sell you waterproof boots they should be waterproof or you should get your money back?